Mississauga Program
Are you looking for an original, practical, and eco-friendly way to get around the City?
Residents and visitors to Mississauga can now take advantage of a self-service electric scooter rental service. With this initiative, we are enhancing our sustainable mobility offerings in the city, as well as increasing accessibility.
Starting on June 1st, 2024, Bird Canada became one of two e-scooter and e-bike operators in the City of Mississauga. We deployed a fleet of 450 all-new orange Bird e-scooters and blue e-bikes across the city. For all inbound 311 requests regarding e-scooters and e-bikes that are orange and blue or marked with the Bird logo, agents can reach out to Bird Canada for support through the outlined channels.
How to Contact Bird Canada
Bird Canada maintains a 24-hour customer service phone number and email address for members of the public to report concerns or complaints or ask questions about the e-scooters or e-bikes:
– Phone: 1-866-205-2442
– Email:
– hello@bird.co for refund, payment questions, or concerns.
– 311_mississauga@birdcanada.co for any inquiries.
– Twitter: @BirdRideCanada
– Instagram: @Birdcanada
City of Mississauga Local Riding Rules
Parking Rules — How and where you can end your ride & park:
– HOW: Riders will be able to end their ride through the Bird app and will be asked to take a photo of their vehicle to ensure the vehicle is parked properly & not blocking the public right of way. Riders will only be able to end their ride when in a designated parking location as detonated by the black P symbols within the Bird App and will have to lock their vehicle to a piece of Bird-specific or public infrastructure
– WHERE: Riders will be able to end their ride & park their vehicles within the city-approved designated parking locations. These areas will typically be between the curb and the through zone in which street amenities, such as lighting, benches, newspaper kiosks, utility poles, tree pits, and bicycle parking are located. Within the pre-approved areas, riders will have to lock their vehicle, using the available locks on the Bird e-bikes & e-scooters to a piece of Bird or public infrastructure (such as Bike racks or poles).
Riding Rules:
– Residents and visitors of Mississauga will be able to rent & operate Bird Canada e-scooters & e-bikes within the defined service area, outlined in the below image. The area is subject to change based on the City of Mississauga’s operating guidelines.
Within the operating zone, riders will not be able to use e-scooter or e-bikes on sidewalks and controlled access highways like the 401. The vehicles will also not work outside of the operating zone.
Each of these areas within the service area, all e-scooter & e-bike operators will have sidewalk detection technology or no-ride zones implemented. Both of these technologies will slowly bring an e-scooter & e-bike to an automatic stop should a rider attempt to ride in these zones, ensuring no users ride within these specified areas.
– The Bird app will instruct riders on how to ride e-scooters & e-bikes when they begin their first ride. The app will then display the below messages to ensure riders are educated on local & safe riding guidelines. Lime will also have educational messaging when beginning a ride.
FAQ’s & Important Information To Know
- What is the age restriction for using an e-scooter?
– You need to be 16 years or older to ride a Bird Canada e-scooter or e-bike in the City of Mississauga.
- Is a helmet required?
– Helmets are required for all e-scooter & e-bike riders.
- How many people can ride an e-scooter or e-bike?
– Only one rider is permitted per e-scooter or e-bike.
- How to rent and where to ride e-scooters & e-bikes in Mississauga?
– For Bird Canada e-scooter & e-bike riders can download Bird on the App Store or Google Play to start riding today.
– For more information on how to ride a Bird Canada e-scooter or e-bike, look at in-app tutorials and video.
– E-scooters & e-bikes are operational within the zone delineated on the map – this is where users can rent and ride them.
– The operating map is subject to change based on the City of Mississauga operating guidelines.
– Inside this zone, the e-scooter maximum speed will be set at the 20km/h limit.
– If an e-scooter & e-bike is taken outside of this zone, it will come to a gradual safe stop and beep at the rider. The user will be unable to end the ride outside of this zone and will have to take the e-scooter & e-bike back inside this operating zone to finish their ride, otherwise their mode of payment will continue being charged.
– An e-scooter or e-bike that is left outside this zone will be inoperable to other riders and will be retrieved by the Bird Canada or Lime team within 15 minutes of it being left unattended outside the zone. - Where can you ride?
– Within this operating zone both Bird e-scooter and e-bike riders will be able to ride on:• Cycling infrastructure (i.e. multi-use trails along roadways, off-street cycle tracks, and on-street designated bike lanes).• Selected paved park trails (Visit Bird Canada’s app for more details)• Public roadways with a posted speed limit of up to 50 km/h. Operate your vehicle as close as practicable to the right-hand curb or edge of the roadway or within the paved shoulder. - Where are e-scooters & e-bikes parked after a ride?
– Riders will be able to end their ride & park their vehicles within the city-approved designated parking locations. These areas will typically be between the curb and the through zone in which street amenities, such as lighting, benches, newspaper kiosks, utility poles, tree pits, and bicycle parking are located. Within the pre-approved areas, riders will have to lock their vehicle, using the available locks on the Bird e-bikes & e-scooters to a piece of Bird or public infrastructure (such as Bike racks or poles).
- How many e-scooters & e-bikes will be part of the pilot?
– Each independent micromobility operator will provide a combined total of 450 e-scooters & 150 e-bikes for use by members of the public during the first year of the pilot program.
- How fast are the Bird Canada vehicles?
– As per local rules, all vehicles will be set at a maximum speed of 20 km/h. The City may require the implementation of slow-down zones in certain areas of the City where through geo-fencing technology, all e-scooters will safely slow down to 15 km/h in these zones.
- How much does it cost & how do you pay?
– You can pay per ride. You will need to add a valid method of payment to your Bird account. Every time you take a ride, the cost will be deducted from your default payment method.
– Bird Canada accepts most credit cards and debit cards. We also accept Apple Pay and Google Pay. Bird Canada does not currently offer gift cards.
– For the City of Mississauga, each operator will set their own ride price. Prices will be determined with a set ride unlock fee & per minute cost.
– Each operator will also offer ride passes for purchase which allow for unlimited rides for select time periods. Each operator will set their own unique price for ride passes.
